Commitment to service
Customer service is endless
Only standing in the customer's point of view for the sake of customers, in order to truly win the market. In strict accordance with the relevant policies stipulated by the state, ocean people adhere to the principle of convenience for users and serving the public, and constantly innovate according to the needs of customers, improve the overall service level, and enhance the added value of the brand with high-quality service.
Pre-sales service
Free field survey to obtain specific data
Take the customer as the center to provide customers with a variety of perfect feasibility scheme for customer reference
To arrive at the best solution for customer satisfaction
Service in Sale
All-weather installation and commissioning in strict accordance with the national standards of the product
After installation and commissioning, please ask the customer for acceptance and ask the customer for advice to fill in the quality acceptance form.
Complete instructions for use of the product
After-sales service
Warranty service: equipment to fulfill the 10-year free warranty lifetime maintenance quickly and quickly to provide customers with the required services
After the warranty period, only the material cost is charged for equipment maintenance, excluding the labor cost.
Telephone support: set up a customer hotline to deal with the problems of customers in the process of using the equipment in the first time
Version upgrade: Provide customers with free consultation on the project and software version upgrade
Guarantee service: customers implement tracking service for customers to carry out annual inspection and regular maintenance free of charge